We Tested the Sales Order Agent in Business Central
Microsoft’s D365 Business Central Sales Order Agent promises something genuinely useful: read a customer’s email, check inventory, build a quote, and draft a reply, all without a person touching the keyboard. We built a live test scenario in a Business Central sandbox to see how it actually holds up when a request isn’t perfectly clean. It handled the easy part well. Where it stumbled is the more interesting story, and it’s the reason we still recommend a human in the loop.