• Service Desk and Support

  • Service Desk: LBMC  has a comprehensive integrated service desk and troubleshooting system. It provides IT support personnel with the tools they need to resolve issues quickly. Users and support personnel can interact in real-time. They can report, diagnose and resolve issues. In many cases they don’t have to physically visit the desktop. LBMC provides 24/7 monitoring and management of your systems.
  • Onsite Services: For onsite services during normal hours, each plan includes onsite visits. Furthermore, travel time is included within a 20-mile radius of our office locations.
  • Remote Control: Remote Control Software provides easy, fast and secure Remote Desktop Management of your entire computing infrastructure from anywhere. Each end user also has the capability of optionally blocking remote control access to their computer systems if so desired. Remote Desktop Management features maximum security using encryption for all sessions.

• Network and Systems Management

  • 24/7 Remote monitoring and alerting: Set appropriate monitoring thresholds and be alerted to developing problems promptly. This will enable us to resolve any issues before they can seriously impact services. Connection and basic web monitoring is covered. Effective remote monitoring can reduce response time to service interruption by notification directly to the LBMC Network Operations Center (NOC).
  • Disk Space Monitoring: When systems have low disk space available it impacts the system performance dramatically. Our platform will monitor the available space on all of the drives under management. It will alert the NOC prior to downtime is experienced.
  • Email System Management: LBMC will provide email security and support for the management of the Client email solution (i.e. Exchange, Office 365, Gmail, etc.), whether it is hosted on premises or in the cloud.
  • Firewall Management: Firewall is a critical component. The ongoing maintenance of the firewall systems to protect your data from outsiders is included in our plan. VPN monitoring and management is covered. As long as the Client’s firewall appliance is covered by a vendor support plan, LBMC will cover firewall software/firmware upgrades. LBMC will also cover security bundle management. We have partnered with Watchguard to provide best-in-class firewall management and support.
  • ISP Assistance and Coordination: LBMC may act as a liaison for you when dealing with issues involving your Internet Service Provider(s) when problems arise.
  • SQL Maintenance: Configuration and monitoring of the Client’s SQL Server maintenance is covered under this plan.
  • Switch Management: For companies that have managed switches, or plan to move to managed switches, management of these devices is covered. This must be under the PC or Server plan as well. SNMP or IP is used for the management of these devices.

• Security and Compliance

  • Active Directory Administration: Active Directory administration focuses on tasks that are performed routinely. Examples include creating computer accounts, joining computers to a domain, managing domain controllers, and organizing organizational units. LBMC will manage the addition and removal of user accounts.
  • Automated patching and updating: Enables our information technology administrators to deploy the latest Microsoft product updates to support Microsoft Windows operating systems. We fully manage the distribution of updates that are released through Microsoft as we deem necessary.
  • Backup solutions & services: Cloud backup and data recovery are critical elements for any customer. Managing your backup includes management of existing software that drive on-site backups.
  • Network Policy Enforcement: The ability to enforce network policies is an important foundation for a secure computing environment. The LBMC Integrated IT Software Suite provides policy management and enforcement for files, network access and applications.
  • Security: For Windows systems we manage against the baseline security controls and best practices. For network security devices (i.e. firewalls) we maintain the policies for each device and facilitate VPN connections where appropriate.
  • Software Deployment: Software Deployment provides the flexibility and reliability needed to deploy some applications and updates automatically. From a simple executable to complete application suites, our platform handles automated deployment in many cases.

• Reporting

  • Asset Management: Software audits, hardware specifications and inventory. Provide detailed inventories for software and computer equipment under maintenance. We will assist with maintaining your detailed records for each computer we have under management.
  • Custom Reports: We can provide reports on the health of your system; any alerts received and will discuss remediation with you as needed. The ability to accumulate, track and analyze data over time is invaluable for tactical and strategic planning.

Contact Us

We’re happy to answer any questions you may have. Please send us an email using the form and one of our professionals will get back to you promptly.